Universal Metal Service Enhances Customer Service and Streamlines Operations using AXIOM® ERP/MES System

Increasingly, manufacturers are realizing that to differentiate themselves from competitors, they need to focus on and improve customer service; companies are finding that they can no longer rely solely on the quality of their goods to retain customers. One company that understands this concept is Universal Metal Service, a diversified cold finish steel bar processor with a focus on cold drawing, turning and polishing. The company serves the automotive, agricultural, steel mill, service center and hydraulic cylinder markets. Their steel bars are used for applications such as input/output shafts in transmissions, power steering units and for hydraulic cylinders in tractors and trucks, to name just a few uses.

Universal Metal Service realized that to better the company's operation, it was necessary to partner with a company that not only had a similar customer-service focus, but could also provide the company with a superior software system. Universal Metal Service turned to AXIS Computer Systems, Inc., a Marlborough, MA-based company that provides ERP/MES systems to metals companies.

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