The People, Processes and Tools to Ensure Your Success with AXIOM®

Consona is much more than just a software developer. Although we know that the functional fit and technical quality of the software we deliver is extremely important, we also recognize that your ultimate goals are to:

• Implement quickly and cost-effectively, with minimal disruption
• Effectively utilize AXIOM's capabilities to improve your operational and financial performance
• Maintain a stable and reliable systems environment

Like most enterprise management software providers you might consider, Consona provides a full range of implementation and support services designed to help you realize these goals. What makes Consona different is our industry focus. Because of that focus:

• Our consultants and support people are already familiar with your industry and your terminology - you won't need to educate us. Our consultants have extensive first-hand experience in industry as well as a thorough knowledge of the AXIOM software.
  
  
• We already have a good idea what special challenges and needs you are likely to have as a wire and cable manufacturer, or as a metals producer or processor. That knowledge and experience enables us to focus on your goals and unique needs.
  
  
• Using a well-developed set of up-front questions tailored to your particular segment of the industry, we can quickly suggest the best way to configure your AXIOM solution.
  
  
• Building on our experience with other leading companies in your industry, we can suggest what we have seen as non-proprietary 'best practices' and/or help you evaluate and implement innovative new approaches you may already have in mind.

AXIS services include:

Customer Support
Implementation Services
Training and Education

"…this was our first installation of a fully integrated program. But AXIS was extremely good about that, encouraging us to learn new things. And AXIS was always extremely supportive and sensitive to the requirements of the customer."
[IT Manager]

"Whenever our people contact AXIS' help desk, whoever answers has been able to readily answer questions and take prompt action in response to our needs."
[President]