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AXIOM® e/Suite
Web-Based Customer Service
AXIOM e/Suite Customer Service is a seamlessly integrated web-based
extension of AXIOM/mx Open that helps build stronger customer relationships
by making critical information available to customers and employees
at all times. And since customers can get the information they need
themselves, the number of calls that must be handled by sales and
service people can be dramatically reduced, freeing more time for
priority sales and problem resolution activities.
24x7 Customer Service Capabilities
provide authorized customers with direct access to the information
they need to improve their own operational performance, including:
- Order status inquiry throughout the order life cycle
- Certification inquiry & re-print
- Claims entry & inquiry.
"Our customers can attest that the
service side of our business has greatly improved since
adopting AXIOM."
[Mini-mill] |
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Customer-specific Views and Security
allow you to provide each individual customer with exactly the level
of information they need while keeping it clear and simple for them,
and while maintaining strict control over what each individual can
see and do.
Configuration and Administration Capabilities
allow you to create a customer service web site that is highly functional
and highly secure. In addition, it provides you with the tools to
extensively tailor the graphical look and feel to make it attractive,
easy to use, and unique to your company - all without custom programming
or the need for extensive technical skills.
"We can't imagine running our business
without our computer system (AXIOM). We continue to improve our
ability to be on top of everything going on in the plant so that
we can help our customers achieve their goals."
[make-to-order wire manufacturer]
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